Returns and Exchanges
TAAG Life Sciences warrants its products to be free of defects in material and workmanship. We will replace defective products at no cost to you. Please email us at firstname.lastname@example.org if you experience any problems with our products. Please complete our Return Form and email it to us at email@example.com so that your return can be processed. This form must accompany all instruments, and the Declaration of Decontamination must be signed; TAAG Life Sciences will not accept any returns without this information.
Unless a mistake was made on our part, the customer bears the responsibility for return shipping. Return shipping must be prepaid in every case. The amount credited back will be for the product's cost only, not for the initial or return shipping costs. Products returned must be in new condition and not used. Customers will receive their refund on the same payment method used to place the order.
Return authorization numbers will be issued for all returns. Unauthorized returns are not accepted. A 15% restocking charge is applied to returns on correctly filled orders of non-defective product.
For claims of product damaged when received, please email us at firstname.lastname@example.org upon discovery of damage. Keep all of the original packaging material until the damage claim is resolved.